General
Welcome to the YKN ASIA GROUP websites (“yknasiagroup.com”). (“yknasiagroup”, “YUKINO COOKING”,“we”, “our”, “us”).
yknasiagroup.com websites are online stores for the sole use of individuals and entities wishing to browse, select and order products from us.
Your access to and use of our websites, including your order of products through our websites, is governed by these Terms and Conditions. Please take a few minutes to review these Terms and Conditions.
Your use of our websites, including browsing and placing and order, constitutes your agreement to follow these Terms and Conditions, and to be bound by them. If you do not agree with any of these Terms and Conditions, do not use these websites nor place an order. Should you have any inquiry or uncertainty about our polices or Terms and Conditions, please contacts us .
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use these websites.
You understand that your personal information (not including credit card information), may be transferred unencrypted and involve transmissions over various networks; and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over payment gateway networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on our websites through which the service is provided, without express written permission by us.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the terms will result in an immediate termination of your services.
Our online stores are hosted on Shopify Inc. who provide us with the online e-Commerce platform that allows us to sell our products and services to you.
We reserve the right to refuse service to anyone for any reason at any time.
Product Availability and Description Accuracy
All products displayed on our websites are available only whilst stocks last.
We make every effort to reflect products’ colours as accurately as possible. However, due to factors such as differences in monitors and screen settings, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.
We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on these websites.
Our websites may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our websites. You agree that it is your responsibility to monitor changes to our websites.
Modifications of Service and Price
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.
Fixed Price Items
Some of our brands hold a fixed price policy on products to maintain a consistency on retail pricing for the region, or even for the globe. Therefore, all fixed price items are not eligible for any promotion or sales that we may run from time to time.
A list of fixed price items is available in-store, or you may contact us to obtain one.
We reserve the right at any time to modify the list of fixed price items without notice.
Placing an Order
By placing an order with yknasiagroup.com online stores, you are required to acknowledge you have read and agreed to these Terms and Conditions, by selecting the tick box at the shopping bag page before checkout process. If you are unhappy with any aspect of these, you should contact us before placing your order.
All prices are quoted exclusive of shipping costs, which will be charged at the rate specified during the checkout.
We will send an order confirmation email once we received your order, where a valid email address is provided.
All purchases made at our online stores will be processed within next business day at the latest, providing payment has been received by us, and also depending on the shipping method that you have chosen. We will notify you via email .
During the order process, if we find out where there is a delay, likelihood of delay or the selected products are not available to supply, we will contact you immediately to provide a refund, or to provide an alternative replacement or to agree on a later delivery time with you.
yknasiagroup.com reserve the right at all times and at our sole discretion to refuse to accept any orders. In this case, any payment you have made will be refunded immediately, by the same payment method that you have used.
Promotion Codes
From time to time, we may apply reductions against the normal prices of selected products and/or their shipping costs. We may do this by applying promotion codes to the listings of those products on our websites, in which case the deductions will be labelled on the websites and applied automatically at the checkout process. You may also receive a promotion code through our newsletters, advertising material, or social media, in which case you will need to enter the promotion code at the checkout process and the promotional detail will reflect at the checkout summary once the valid promotion code has been applied correctly. Please note that promotion codes may have their own specific Terms and Conditions, please refer back to the promotional material you received.
Promotion codes are only to be used by the intended recipient. Codes cannot be used in conjunction with any other offer, discount or fixed price items. We retain the right to withdraw or extend offers and promotions at any time. Promotion codes cannot be added retrospectively to an order. The minimum specified order threshold is the value of the whole order before promotion code is applied.
Shipping
Your shipping rate will be automatically calculated on check-out, after you have provided us with your shipping address, postal code and country. yknasiagroup.com asks that you ensure you have provided the correct address, postal code and country, as in the situation that an incorrect address and/or postal code has been entered, your order may be delayed, and we may need to contact you for clarification before your order can be sent.
You may find all the information about shipping rates and targeted time of delivery at our Shipping page. Please note that targeted delivery time is an estimated, non-guaranteed time of delivery once shipped, and is not including any time processing of your fully paid order.
We reserve the right to at any time to modify or discontinue any shipping service or shipping fee without notice, which includes any Free Shipping promotion.
All purchases made through our online stores and require to be shipped, will be processed within 24 hours at the latest, or within 1 hour if you have chosen urgent delivery service, providing that payment has been received by us. Unless you have chosen urgent delivery service, if your order is made on a Saturday, Sunday or a public holiday, your order may not be shipped or collected by our shipping company until the next business day, depending on the shipping method that you have chosen. We will notify you via email once the order is ready to be shipped. A tracking number will be provided in this email . All shipments will include tracking and insurance.
Amend or Cancel Your Order
Due to the speed at which our team work, we can make no guarantees to change or cancel orders prior to shipping. If an order has been booked in & collected by our shipping company, we cannot cancel or amend it.
Privacy Policy
The Privacy Policy forms part of these Terms and Conditions. You can read the full Privacy Policy here.
Cookie Policy
The Cookie Policy forms part of these Terms and Conditions. You can read the full Cookie Policy here.
Trade Marks and Copyright
Our Trade Marks include yknasiagroup.com, yukino cooking name and logos.
These Trade Marks may be in use and / or registered in more than one country and your use and access of our website does not give you any rights to use our Trade Marks.
All other Trade Marks are the property of their respective owners.
Disclaimer of Warranties and Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall yukinocooking.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify, defend and hold harmless yknasiagroup.com and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Terms and Conditions Update
yknasiagroup.com may at times make changes to our Terms and Conditions. Any new features or tools which are added to the current site shall also be subject to the Terms and Conditions. For this reason, we recommend that you refer back to this page from time to time.
If this update occurs, we will post the new Terms and Conditions on our websites. Once posted, the new Terms and Conditions will go into effect immediately, replacing any previously stated Terms and Conditions. Your continued use of our websites constitutes your acceptance of those changes and consent to the revised Terms and Conditions.
English is Our First Language
Some of our policies, including this Terms and Conditions, information pages, advertising material, social media contents, descriptions of product and any kind of information written by us on these websites, and in-store may be translated to other languages. If there is any inconsistency or ambiguity between the English version and the other language versions, the English version shall prevail.
Here for You
yknasiagroup.com websites are here for you to enjoy, and to purchase from our great range of unique objects for you and your home. Should you ever wish to discuss anything in regard to our policies or Terms and Conditions, or to enquire about your personal information data that we may hold, just contact us – we are here to help.
How to Contact Us
Should you wish to contact us, you may do so by e-mail
Email:
[email protected]