ABOUT SHIPPING POLICY
All item will be double checked and will packed before sending. Item will be dispatched within 7 days after buyer pays the order. It usually takes about 7-14 business days for delivering the package to the destination (for remote areas it may take a little longer) If you do not receive order within 14 working days , please feel free to contact us for more information. we will do our best to help you to resolve the problem.
1. Please check a estimate delivery in our private group
2.You can check the shipping status on our website or contact us for more information.
3.However you can contact us by Email : [email protected] for more information.
4.period the pandemic Covid-19 time some packages may take time longer the estimate time.
ABOUT TAX POLICY
If the destination is in Brazil, Please provide your CPF or /and CNPJ When you placing the order so that to minimized the logistics problem.
ABOUT PRODUCT POLICY
We Always double check the package to make sure that customer may get a good product from us. If have any issue please feel free to contact us. Once the package has been maked as shipped , we no longer change anything or cancel the order.
ABOUT REFUND POLICY
1. if you are not satisfied with the item when you receive it , please return it within 2 days for a replacement or money back. * Please contact us before you return it*
2.All returned items must be in the original packaging and you must provide us with the shipping tracking number and specific reason for the return.
3.We will refund you full money, upon receipt of the item in its original condition and packaging with all components and accessories include.
4.if the item is damaged during transport or cannot be used normally , please contact us and send us the real photos of the items and we will refund you money or resent you with out any extra change.
5.We may not allow to require to returned item after we do shipping .
6.We will refund you full money to your payment card.
7.the refund should be at least 30days
if you not get a package in 30 days . Please contact us
Email : [email protected]
ABOUT Privacy Policy
This Privacy Policy applies to all information collected by the yknasiagroup.com via our physical store and/or via our websites.
By the use of our websites you agree to the collection, use and disclosure of the information you provide to us as disclosed in this Privacy Policy.
If you do not agree to any of the provisions of this Privacy Policy, you should not use our websites or any of the services. If you have any questions or concerns, you can contact us by e-mail, postal mail, or phone.